Showing posts with label Taxi Scam. Show all posts
Showing posts with label Taxi Scam. Show all posts

Thursday, 10 August 2017

Manila Turns Up The Heat


In late 2014, we wrote about Manila's Latest Colorum Taxi Scam, targeting passengers at Manila Ninoy Aquino International Airport. 'Colorum' is a Filipino slang term used to refer to illegal vehicles.

Since then, we've reported on numerous Manila transportation developments, including official taxi fare reductions, a new airport bus ( New Manila UBE Express Airport Bus), and the ability for regular taxis to make airport pick-ups (New White Taxi Lanes at NAIA).

It seems are heating up again, with a major crackdown on taxi scams and illegal operators.

In Higher Penalties Await Overcharging Taxis, ‘Colorum’ in NAIA, Page One reports that authorities are imposing higher penalties on illegal “colorum” vehicle operators at Manila Ninoy Aquino International Airport (NAIA). The penalties also extend to taxi drivers of any type - official airport taxis or regular white taxis using designated airport lanes - who scam passengers. Oops, we mean overcharge passengers.

With fines of PHP120,000 to PHP200,000 per violation, up from the previous PHP1,000 fine, it seems they are getting serious.

And it's about time. Manila's main airport has long been plagued with horrendous taxi lines and unacceptable delays at all four of its terminals.

The penalties are even higher for unauthorized bus operators, at PHP1 million per violation. Shady bus operators had been simply absorbing the prior PHP 1,000 as a cost of business, and covering it with passenger fares.


Related resources
Higher Penalties Await Overcharging Taxis, ‘Colorum’ In NAIA -Page One
New White Taxi Lanes at NAIA - IHateTaxis
Taxi Prices Drop in Manila... or Do They? - IHateTaxis
New Manila UBE Express Airport Bus - IHateTaxis
BManila's Latest Colorum Taxi Scam- IHateTaxis


More from IHateTaxis
Avoiding Taxi Scams at Rome's Airports (CIA, FCO)
Avoiding Taxi Scams at Costa Rica's Airports (SJO, SYQ)
Manila Ninoy Aquino International Airport (MNL) transportation guide
Manila Clark International Airport (CRK) transportation guide
Dealing with Taxi Drivers

Wednesday, 20 July 2016

New white taxi lanes at NAIA

WTMP Shutters 195
A white taxi in Manila
On July 18th, Manila Ninoy Aquino International Airport (MNL) began allowing "regular" white taxis to pick up passengers in the arrivals area.

The measure, considered long overdue by locals and international travellers to the Phillippines alike, is an attempt to reduce long lines for authorized taxi at the country's busiest airport.

"While yellow airport taxis are readily available in the NAIA arrival area, commuters prefer the regular taxis with a flag down rate of P30, resulting in long lines in the departure area, the only area where they were previously allowed. Airport taxis have a higher flag down rate of P70". [source]

The change was made by Manila International Airport Authority (MIAA)'s new general manager, Ed Monreal. Monreal's objective is:

"...to give the passengers the wide option and at the same time address the insufficiency of cabs to accommodate and ferry the number of passengers that need them." [source]

Exempt from the accreditation process required of other airport transportation operators, the regular white taxis will use new designated lanes at all four NAIA terminals. Meters must be used, and passengers are to be given a slip with the taxi plate number, the driver's name, the operator's name and a hotline number.

Related resources
NAIA allows regular taxis to pick up passengers in arrival area - Inquirer.net
Regular taxis could soon be allowed to pick up airport passengers, says chief - Coconuts Manila
Taxi prices drop in Manila... or do they? - IHateTaxis
Manila's latest colorum taxi scam - IHateTaxis
10 Things to Know About Using Taxis in Manila - Badladz (dated, but still highly relevant!)
Manila Ninoy Aquino International Airport (MNL) transportation guide
Updates since the above story was written:
LTFRB suspends processing of new Uber, Grab, Uhop applications - Rappler
A nation of criminals? - The Phillipine Star, CTalk (opinion)

Sunday, 12 June 2016

I was scammed by an Uber driver


Let we get accused of only focusing on scams by unscrupulous taxi drivers, here is a new category of travel cautions: scams by Uber drivers.

It's hardly surprising. Despite the best designed systems, there are unscrupulous people out there in the big, bad world, and some of them drive for a living. Some drive taxis, some drive for Uber - heck, some even drive for both!

While both environments are also home to plenty of honest and kind drivers, the stories of scams persist - and we share them, so that you can be aware and protect yourself.


I Was Victim of an Increasingly-Popular Uber Scam - Angelina Travels
"The good thing about Uber is that both drivers and passengers are rated at the end of the ride to help weed out 'bad apples'. We all know how important maintaining a good rating is, and I always make sure I rate honestly and accurately to encourage good service... Sadly, it looks like I’ve encountered a bad apple 2 days ago when my husband and I rode home from Newark airport. It was 1:30 in the morning.. [read the rest of the story on Angelina Travels]

Please Help - I think an Uber driver is trying to scam me - dinosaurenthusiast on Reddit
"Some friends and I went out to a bar, had 1-2 drinks, then got an Uber home. The next morning, I got an email from uber saying I was being charged a cleaning fee for an incident during our ride. I immediately submitted a complaint, saying there were no liquids or cigarettes with us in the vehicle, so I could not imagine what they could possibly charge several hundred dollars for. Two days later, they finally responded with photo "evidence" saying we vomited all over the back seat and door. This is absolutely false... [read the rest of the story on Reddit]. (Read more on the Uber Vomit Scam).

I got Scammed by an Uber Driver in Los Angeles going to the Airport - Points Summary
"I took an Uber to LAX (Los Angeles International Airport) for my trip to San Pedro Sula, Hondruas. It was late at night around 9:30pm and I told him I was leaving out of Delta Terminal 5. When the Uber driver took me to the “Arrivals Levels”, I knew I was going to be scammed. Why would he choose to go to the arrivals level other than the departures level? Because he knew that every flight on Earth was arriving at 9pm and that we would be stuck in traffic going from Terminal 1 to 5..." [read the rest of the story on Points Summary]


Related resources
Uber fraud: Scammer takes the ride, victim gets the bill - CSO Online
The Uber tip dilemma - IHateTaxis
Why we shelved Uber updates - IHateTaxis
Uber provides the taxi industry a good kick in the pants - IHateTaxis

Saturday, 20 December 2014

Spot the deadly fake taxi on your international travels!

Shocking Fake Taxi
Would you be able to pick out a fake taxi in a foreign land, where everything is new to you?
What if you're extremely tired from a long-haul flight? Or you've had too much to drink?
Can you spot the signs that this is a fake taxi?
Tip: right click the picture to open it in a new window, for a close-up view.
Once you have given the picture a good look over, scroll down to see the answers below.

It happens all over the world and has resulted in numerous rip-offs, robberies, sexual assaults, kidnapping and murder – taking a fake taxi could be your last trip.

All too often, most assume everything that looks like a taxi must be a taxi and therefore, by default, we numb our minds and jump-in without a second thought. More often than not, our minds are even more trusting of taxis in foreign lands where everything is new or when we have consumed considerable alcohol.

The most likely locations of taking a fake taxi are China, Lebanon, Colombia, Brazil, Belgium, France (Paris), and Nigeria though it has and can literally take place anywhere in the world.

Most fake taxi drivers do it for economic reasons – no insurance, no taxi license, and a cash only system that generates considerable profits.

Other fake taxi drivers have more nefarious objectives, such as:
  • Purposefully rigging their meters to jump wildly (China, Thailand)
  • Counterfeit money laundering (China)
  • Violent robberies (Brazil, Colombia and Namibia)
  • Intent to sexually assault women (Brussels, Paris, Toronto, UK)

How to spot a fake


There are some common things you should look for with respect to fake taxis:
  • Different colour scheme from the dominant registered licensed taxis you see driving about
  • No taxi license in the vehicle
  • Cash only
  • No presence of an actual meter
  • Taxi driver approaches you and encourages you to use their vehicle versus waiting in a queue
  • Physical characteristics (really a judgment call) on whether they look like an official taxi driver
  • Several occupants in the vehicle
  • Displayed photo identification does not match driver's facial features
  • Removable or flimsy taxi sign on roof
  • Substandard working condition
  • Invalid or non-existent license plates
  • Non-existent dispatch system
  • No GPS in vehicle yet such units are readily seen in other taxis in the area you are visiting 7

How to avoid or deal with the fake


Tips on avoiding or dealing with fake taxis:
  • Always travel with a companion, especially if you a woman leaving a bar at the end of the night - a fake taxi driver will be less likely target you if you are less vulnerable (with a companion)
  • Do research on the internet (i.e. ihatetaxis.com) beforehand, to familiarize yourself with what official taxi cab companies operate in the city you are visiting OR upon arrival at the airport go to the information desk to ask "what does an official taxi look like?"
  • Always call or book online for a taxi from a licensed company - Google such companies online, or have your hotel call you one (often called a 'radio taxi')
  • If a radio taxi is not available, go to an official taxi queue line near a major hotel, shopping mall etc.
  • The taxi driver should recite your name when picking you up, and if they don't, then they are not the designated pick-up person for you
  • Always sit in the back seat of a taxi to avoid any contentious situation, albeit a legitimate taxi or fake one - you want to be unencumbered should you need to flee
  • If there is a meter present, and it is behaving erratically without a legitimate explanation, if you are in a safe area, ask the driver politely to pull over, place the money on the seat and get out (while this may or may not be a fake taxi, there is a scam going on and best you remove yourself from the situation)
  • Have your cellular phone charged up and ready to either videotape and or call the police at a moment`s notice
  • Carry small change so as to avoid getting fake currency change back - you should also be able to drop the exact fare (or a bit more) on the seat and walk off in a dispute
  • Under all circumstances, where possible, travel with your bags with you in the car and not the trunk (access to the trunk will be used as unfair leverage if you refuse to comply with unreasonable demands)
  • If you are being attacked or placed in a very vulnerable situation, scream or yell to alert nearby people of your plight – this could force the driver to stop his nefarious plans with you
Truth be told, fake taxi drivers are getting more and more clever all the time in order to dupe travelers, but if you follow the above guidelines you should minimize your chances of being in a very unfavourable situation.


Shocking Fake Taxi
To the trained eye this is a fake taxi. It has magnetic removable sign on the door that is slightly misaligned, the top TAXI sign on the roof is out of proportion and the company's logo or dispatch telephone number do not appear on the rear of the vehicle.
So be it, ride it and you'll be unaware that the fare is then mechanically controlled by the driver who will charge at his own will, regardless of the destination or distance. Upon reaching your destination, the shocking high price will be demanded. Hanoi, Vietnam, SE Asia.
Source: Emilio Labrador on flickr (permission requested)

Have a scary story about a fake taxi? Please contact us so we can update our travel pages and alert other future travelers.

Related resources:
Smart travel advice from IHateTaxis:

Wednesday, 3 December 2014

Swedish officials cracking down on Arlanda Airport taxi fraud!

Väntan
New Arlanda Airport to Stockholm taxi regulations
It may be hard to believe that Sweden, of all places, deals with an epidemic when it comes to expensive taxi fraud. For many years, travellers have been swindled up to ten times the going rate for a simple trip from Arlanda International Airport (ARN) into Stockholm. Commonly, passengers fall prey to the confusing currency trick where the Swedish Krona (KRN) is commonly interchangeably with the Euro (EUR) and the traveller is told that the final price is in Euro, not Krona (1 Euro is about 9 Krona), thus expanding their profit margin on the dazed and confused tourist. This fraud practice has left many people with a bad taste in their mouth when it comes to visiting this Scandinavian country where prices across the board are already exuberant enough.

Swedish officials are finally clamping down on the fraud by requiring taxi drivers or their agents to discuss and agree upon the highest possible fare the passenger would be expected to pay for their entire journey the taxi leaves the curb. An example would be if the standard fare to Stockholm exceeds 500 Krona (about US$ 67 or EUR54) then the passenger must agree to this price before the taxi departs. Swedish officials are likely being proactive with the anticipation of Uber soon entering the Stockholm market with pre-paid fares as a mechanism to ensure travellers pay fair market price versus an almost guarantee fraud under the current status quo conditions. It does seem odd that for too long Swedish officials have turned a blind eye to the "unSwedish" behaviours in their capital city that have created a negative image for the country at the hands of some unethical taxi drivers in an oddly unregulated industry.

If you are heading to Stockholm anytime soon, then make sure you an agreement on the total maximum cost in writing (including what currency this will be in) before you jump into a taxi. If the taxi driver tries to justify an unwarranted increase at the end of your journey, then simply leave your money on the seat and walk away. As always with our recommendations anywhere in the world -- if possible carry all of bags in the backseat of the taxi and not the trunk to avoid any further scams occurring when you leave the taxi, including the taxi driving off with your personal luggage still in the trunk.

Related resources

'Wild west' taxi drivers face tough new rules
Spotify targets Stockholm Uber taxis
Stockholm taxi scam warning - Trip Advisor
Stockholm Arlanda Airport (ARN) transportation guide
Stockholm layover ideas and things to do in Stockholm

Tuesday, 21 October 2014

Manila's latest colorum taxi scam

Rush Hour
Light traffic in Manila
creative commons, wingmarc on Flickr
In late September, a new Manila colorum taxi scam emerged, targetting Manila Ninoy Aquino International Airport passengers. 'Colorum' is a Filipino slang term used to refer to illegal vehicles.The incident occured in Makati, one of the 16 cities that make up Metro Manila.

In this latest Manila taxi scam, while travelling, the car's motor suddenly conks out, forcing the driver to pull over. After checking under the hood, the driver beckons for his passenger to get out, to observe or assist in some way.

Once the passenger is outside the taxi, the driver gets back in, miraculously starts the engine, and speeds off with the passenger's luggage and possessions, leaving the passenger stranded.

The entire incident is facilitated by a hidden switch which the driver uses to turn the engine off and on.

Tip: whatever happens, do not get out of your taxi, or if you must, take your valuables with you! Better yet, stick to official taxis.

There has been a crackdown on colorum vehicles (taxis, buses) in Manila since August 2014, taking hundreds of vehicles off the road.

Related resources:

Wednesday, 18 June 2014

Thai Military cleverly clamps down on the Bangkok Airport taxi chaos

The colourful taxis at Bangkok Suvarnabhumi Airport
Photo: omad on flickr (creative commons)
There are new rules coming to clean up the taxi chaos at Bangkok Suvarnabhumi Airport (BKK).

You may be pleasantly surprised that the relatively chaotic approach to hailing a taxi and navigating different queues will be sorted through strict guidelines that could even include troops present to ensure taxi operators follow the new rules.

A new computerized punch system will allow taxi drivers to enter the queue in an orderly fashion and chronologically they will move up the line to where travelers are waiting for their taxi. All taxis must take passengers to their desired trip, regardless if it is 1 mile away or 150 miles away. The passenger will continue to be responsible for the taxi airport fee of 50 Baht, which is included in the price of the taxi fare.

In addition, non-airport taxis dropping passengers off at the 4th floor (arrivals) are now legally able to pick-up other travelers during their abbreviated stop. Therefore if a traveler wants to avoid the airport fee and a potentially long queue can make their way up to the 4th floor and try your luck there.

All of this will hopefully eliminate the bullying tactics of the taxi mafia which uses aggressive touts to lure weary eyed travelers to specific taxis and to chase away their competition from the airport.

This change is due to come into place mid-July.

Related resources:

Thursday, 6 February 2014

2013 Taxi Stories: The GOOD, BAD & UGLY

We're not far into the new year, so we are still reflecting on some of the more interesting taxi stories in the last year...

The GOOD:


Hamar, Norway
You're in a taxi in Norway... driven by the Prime Minister?

One of the coolest stories to emerge last year was when Norway's Prime Minister,
Jens Stoltenberg, donned a taxi driver's uniform and got behind the wheel of a taxi
in Oslo, to find out what his constituents really think. Read the story here.
The BAD:


Ufa
What's inside this ambulance in Moscow? A heart attack victim or leather couches and caviar?

It's so hard to get through the streets in Moscow that a new mode of
transport has emerged, as described in this story that emerged in 2013:
'Sick' in style: Meet the new Russian ambulance luxury taxi.
Read the full story here.
The UGLY:


Chicago
Really, what's the worst that can happen if you accept a ride from a driver in a Chicago airport?

In 2013, Chicago hatched one of the worst taxi scam stories we've seen. Not only for how deep it gouged, but for how heartless it was. Here's how it went down: a Chinese student, speaking little English, lands at Chicago O'Hare Airport, and is approached by a taxi driver... Read the full story here.

A few other notable taxi stories from 2013:

Read these posts in our Smart Travel Advice series:
In case you have missed it, please read our post: Do We Really Hate Taxis?

Wednesday, 13 November 2013

The Chaos that Greets New Arrivals at Phuket Airport (HKT)

Phuket Airport
Emerging from Phuket Airport upon arrival
Anyone who has flown to Phuket can attest to the chaotic ground transportation situation at the airport. Such a nasty welcome, on your way to paradise.

Phuket Airport Taxi Chaos

Much has been said about the aggressiveness of the taxi touts that descend upon new arrivals. Count yourself lucky if you are approached less than a dozen times.

There are metered taxis at the airport, and they are the only way to not get ripped off, but they are bafflingly hard to find.
Phuket Airport Metered Taxi Time
It's all smiles once you find the metered taxis at Phuket Airport
The situation is beyond ridiculous, but incredibly hard to change, as the folks responsible for Thailand tourism are finding out.

The New Phuket Airport Bus

Earlier this year, a new bus service was implemented, but it has been plagued with challenges, and is still having trouble getting off the ground. First, there were the protests and blockades by taxi and tuk-tuk drivers upset about the threat to their livelihoods. Then there were the 'mysterious' disappearance of signage at bus stops throughout the city (read more).

The challenges continue, with a lack of signage at the airport itself, oddly disputed by the airport authorities (read more).


Still, the new Phuket Airport Express Bus is good news. And we hope it overcomes these initial challenges to become an ongoing service travellers can count on.
Transportation Issues in Phuket: The Bigger Picture

These issues aren't limited to the airport. Interestingly, the European Union Ambassadors' List of Seven Phuket Needs include 4 relating to transportation:
  • An efficient and fairly priced public transport system in Phuket which is available to foreign tourists and residents alike.
  • Aon end to intimidatory and violent behavior by an element of tuk-tuk and taxi drivers.
  • An end to scams involving hiring of equipment such as jet skis or motorbikes.
  • Strict enforcement of road safety regulations.
Change is Coming

The good news is that there are a couple of changes coming before the end of the year:
  • Only metered taxis will be able to pick up at Phuket Airport (read more)
  • There are new licensing requirements for Phuket taxi and mini-van drivers (read more)
  • Phuket police have begun a new Phuket Care initiative (read more)
So, while it will take time to transform the transportation culture at Phuket Airport, it seems that change has begun...

Going to Phuket? If you notice changes, please let us know, we're interested!

Rental Car Counter @ Phuket Airport
Book your rental car ahead -
and don't fall for the fake insurance scam!
Other Transfer Options at Phuket Airport

There are other options for transfers from Phuket Airport, including:

Phuket Airport Private Transfers
Phuket Airport Shuttle Transfers
Phuket Airport Hotel Transfers
Phuket Airport Rental Cars
Other Thailand Transfers


Related reading:

Sunday, 27 October 2013

New taxi scam at Sydney Airport (SYD)

Taxi Number Two Of New South Wales, Australia
Taxi in New South Wales

A new scam emerged in Sydney earlier this month. You could be prone to it if you take a taxi from Sydney Kingsford Smith International Airport (SYD).

In this scam, the taxi driver says his electronic payment system is not working.

This is actually a very common scam around the world, but in this variation, the driver says he can process your charge on a manual machine. If you agree, what happens next is that your credit card number is fraudulently re-sold.

If you encounter this scam, we advise that you say no to the manual machine, and pay cash.


Sydney Internaltion Airport - taxi stand
Taxi line-up at Sydney Airport

If you've gone ahead and used the manual credit card machine, check your credit card statements. There are more details in the original article, Taxi credit card payment scam emerges in NSW.

Avoid the risk and arrive stress free: book a private car transfer from Sydney Airport from IHateTaxis.

Related reading:

Monday, 7 October 2013

Avoiding taxi scams at Costa Rica's airports (SJO, SYQ)

Backseat in San Jose, CR Taxi
"The taxi driver did not speak any English. He did recognize the name of the hotel and was able to get us back.
I took this picture from the backseat of his taxi as we zipped through the streets of San Jose, Costa Rica.
I thought the little Santas and the small shoe were interesting, as was the reflection
that I got of the front seat passenger and the driver."
randysonofrobert on Flickr

It's kind of important to have a taxi driver who speaks English, don't you think? For anyone who has been in the back seat of a cab with a driver who doesn't speak the same language, that would be an understatement. This is especially important if you are travelling to anything other than the most well known hotels.

So it might seem like a relief when, upon your arrival in Costa Rica, your San Jose airport taxi driver greets you with "Hello". It would be natural to think how great it is that you found an English speaking driver.

But that may not be the case.

In September 2013, an investigation revealed that hundreds of Costa Rican taxi drivers had fraudulently obtained their English diploma, which is mandatory to obtain an airport taxi license. The scam involved language-school workers selling fake English diplomas to drivers who had not attended a single class.

Dealing with the Fake English Diploma Scam: We suggest that some small talk as you greet your driver, and your bags are stowed, may reveal if your driver had adequate English to understand your directions.

Taxi Driver - Costa Rica - San Jose
Try conversing with your Costa Rican taxi driver before you get in the cab!

Costa Rica's capital city of San José is served by two airports. San José Juan Santamaría International Airport (SJO), handles most international flights, whereas San José Tobias Bolaños International Airport (SYQ) handles general aviation, private aircraft, charters, domestic flights and international flights to nearby Nicaragua and Panama. Costa Rica's 2nd busiest airport is Liberia Daniel Oduber Quirós International Airport (LIR).

Related content from IHateTaxis:

Tuesday, 1 October 2013

Avoiding taxi scams at Rome's airports (CIA, FCO)

Colosseum Taxis
Rome is notorious for taxi scams...
The tricky thing about the taxi scams at Rome's airports is that they are carried out by the official taxis. It's baffling and practically impossible to avoid, unless you avoid airport taxis entirely.

We tell you how to avoid the taxi scams on the taxi pages in both our Rome airport guides:

That's why we're so impressed with Amanda Ruggeri's recent blog post about the problem, as she lives in Rome, is not easily fooled and isn't afraid to challenge the status quo. In Don't Take a Taxi at Rome's Ciampino Airport. Here's Why, Amanda pulls back the covers and reveals how the scam works (she even explains what the Aurelian Walls are!):

The good news is that there are alternatives - here's what we recommend  from each airport:
... and be glad that transportation in ancient Rome has evolved since the days of the chariot.

Related reading:

Thursday, 26 September 2013

Avoiding scams at LaGuardia Airport (LGA)

Anti-gypsy-cab sign, La Guardia Airport, NYC, NY, USA.JPG
It is unsafe to accept a ride from drivers who approach you at La Guardia.
Even if they look official, these pirate taxi drivers are breaking the law.

There are so many problems with travellers being scammed at New York's LaGuardia Airport that they have taken to placing free-standing signs around the terminal.

The best advice we can give you is the following:

Do NOT accept a ride from anyone who approaches you in the terminal. That includes:
  • A driver who says they just happen to be returning to their car after stepping into the terminal to use the washroom
  • A driver who tells you there are no taxis outside but you can skip the waiting line by going with him
  • A limousine driver who says their passenger pick-up was cancelled at the last minute
  • Anyone who offers to help you with your luggage

This is an airport where it really is important to use only official taxi and limousine providers.

Head directly for the taxi stand located outside each terminal for official taxi services. You will find uniformed LGA Taxi dispatchers available to assist you before you start your ride.

New York Taxi Stand at LaGuardia Airport Photo i096 by Grant Wickes
Taxi queue at LGA (Photo courtesy Grant Wickes)

You can also follow the signs to the Welcome Centre/Ground Transportation Counter (near baggage claim). The staff here can advise you on your options. Better yet, read up on your choices before you go with our LaGuardia Airport (LGA) Transportation Guide.

Bonus Tip: Ignore non-uniformed people offering to assist with baggage. Seek out uniformed porters or airline employees for baggage assistance.

Here are some other interesting stories about ground transportation at La Guardia:

Related content from IHateTaxis:

Wednesday, 11 September 2013

Chicago taxi driver scams student for $4K

Chicago
A taxi in Chicago
If you missed it this past week, this taxi scam is one of the worst we've seen. Not only for how deep it gouged, but for how heartless it was.

Here's how it went down: a Chinese student, speaking little English, lands at Chicago O'Hare Airport. His destination: the University of Illinois (there is a bus service, but taking a taxi should cost, at most, about $300). The student was approached in the airport by a taxi driver, told there were no more buses running that night, and his only option was a taxi. For a cool $1000. The student agrees, and off they go.

But that's not the end of the story. We're not sure if somehow the driver caught wind of the fact that the student had a lot of cash on him, or perhaps he caught a glimpse of it, or maybe he was just a nasty dreamer, but whatever the reason, when they arrive at their destination, the driver demands $4,800 (and, no, that's not a typo!). Well, the student "only" had around $4,200, so he gave the driver all the money he had.

Our advice: NEVER trust an offer of a taxi or limo from someone who approaches you in the airport.

The practice of approaching customers to secure a fare is called touting.

Touts prey on newly-arrived passengers, at airports and train stations, taking advantage of them in many ways. Touts prey on new arrivals because:
  • They may not be familiar with the local currency
  • They may not be aware of the typical cost of goods and services
  • They are likely tired and jet-lagged and just want to get to their destination
  • They are  very likely carrying large amounts of cash 
To avoid being ripped off, avoid taxi touts completely.

Related reading: Dealing with Touts

Instead, go to the official taxi stand, or read up on your destination ahead of time to learn options for where you can catch a cab (IHateTaxis.com was created for this purpose - check us out!).

While we most often see stories about taxi touts ripping travellers off outside of North America, it can happen anywhere. So, get street smart, and know how to protect yourself.

We feel for the student who, in this case, really didn't know any better, and was willing to trust someone who he thought was helping him (the driver told him there were no more buses that evening). If you know a foreigner who is travelling to visit you, always advise them the best way to get a taxi, and what not to do, to avoid being scammed.

Related reading: Airport Arrival Advice

With regards to the recent Chicago scam, you can read the full story here.

Friday, 7 June 2013

The best and worst cities to take a taxi

How safe is it to take a taxi in Namibia? How worthwhile is a minimum fare in Tokyo? Why is Bogota, Colombia the worst city to take a taxi?

If in Colombia there is suspicion of this public service, it is worth considering what other countries stand out for unreasonable charges and, likewise, what cities - despite high prices - provide safety, security and comfort.

Kienyke consulted Todd Romaine, marketing manager for the website IHateTaxis.com, which specializes in offering ground transportation guides for airports, terminals and tourist attractions around the world. The company stresses that it is difficult to generalize about a country, as there are a range of fares, experiences and perceptions that tend to be concentrated in the large cities.

The best countries and cities to take a taxi

The IHateTaxis.com website was created by two Canadian brothers who were scammed by a taxi driver, and decided to face a common problem. Romaine stresses that Canada, the United States, New Zealand, Australia, Japan and much of western Europe have the best taxi service.

Here we take into account several factors, such as distance from the city centre to the airport, taxi availability, surcharges and gratuities, among others.

"Although several countries have high rates, and while taxi drivers hate short trips and controls in the pricing system, 70% of the people who consult our website are satisfied with the service of these countries in general," said Romaine.

Also online company Hotels.com released its annual survey of global taxis, which highlighted four cities that demonstrated the best taxi services.

It took into account five categories: knowledge of the area, cleanliness, safety and security, ride quality and friendliness. London, New York, Tokyo and Shanghai were chosen as the best cities for taxi services by more than 1,600 respondents.


The worst cities to take a taxi

IHateTaxis.com has identified six cities where tourists perceive they are most exposed to taxi scams, such fake surcharges, unwarranted stops, altered taximeters or broken meters.

Bogota is the worst by issues of security, according to 15,777 negative reports by users who complain of constant theft or violent crimes (such as the famous 'Millionaire Walk').
Here's how the "Paseo Millonario" (Millionaire Ride or Express Kidnap) works: Once you are in the taxi, the driver will stop and pick up accomplices (sometimes taking a detour to do so) and together they rob you. But they do not stop there. They will demand that you withdraw cash from your debit card and credit card at ATMs, and they will drive you around until your withdrawal limit is reached. (source: IHateTaxis)

Stockholm, Sweden is unregulated and, according to IHateTaxis.com, drivers have exaggerated rates.

Although the service is convenient, 1,500 respondents have reported earning to IHateTaxis.com that in Bangkok, Thailand many rate-related scams occur. A similar case is presented in Cairo, Egypt and Rome, Italy.

"It is also noteworthy that in India, China and most of Africa the general chaos that occurs as a result of traffic, unsafe areas, and constant haggling, represent a major threat to users".


The most expensive fares

The worst news for a company is when one of its employees returns from Tokyo with a taxi bill for travel expenses. The receipt can reach €300 average, with can be a surprise to superiors.

As a tip, a ticket on the Narita Express train (€28) will be 150% cheaper to travel from the airport to the city centre by taxi.

"The results differ if we look at the cost per mile versus the overall fare. While the ranking of most industry articles is measured by the cost per mile  … what matters to travellers is the total cost, from the airport to the city centre", said Romaine of IHateTaxis.com.


The cities with the cheapest taxi fares

The basic cost for a city centre - airport varies between a price of just over a half euro and the three euros. With the following table you can find the cheapest rates to travel by taxi.


Luxury brands, classic and other models used by taxi drivers

Manganese Bronze Holdings plc is a company specializing in the manufacture of the famous London black taxis. Although it has more than 68 years of experience in the design of the historical models, excessive debt forced its owners to sell the company.

There are three types of available fares for travel in these taxis, which depend on the days and hours when the journeys are made. A journey of 40 minutes can go for about €60 euros.

Black London Cab
In a few years, the classic "black cab" will disappear from the streets of
London to make way to less polluting vehicles
The Ford Crown Victoria Taxi is perhaps one of the most recognized brands in the world. While on the streets of the New York City there remain more than 13,000 vehicles in this category, 2011 was the last model year built. If you arrive at John F. Kennedy International Airport and your destination is Manhattan, it will take approximately $52, plus tips, for a taxi ride. 

New York Taxi
The mayor of the Big Apple has not yet replaced these models.
It is expected that in four months the company Nissan
will secure the public tender.
Although it may seem exuberant, in Moscow the companies decided to bet on the comfort of its customers with luxury transportation. Only on the streets of the Russian capital can you find a Maybach 62 red. The price of a run from the airport to the city centre can cost €40, relatively high value if you consider that the trip is made in a vehicle that is worth about €300,000. 

Maybach taxi Moscow 2
German made Mercedes-Benz were positioned as taxis 
several years ago in Russia


By Camilo Hurtado (@cahurtadokyk) for Kienyke

Follow IHateTaxis on Twitter: @IHateTaxis

Read the original version of the story on Kienyke: Las mejores y peores ciudades para tomar taxi

Note that the above is an English translation of the Spanish original.

Thursday, 6 June 2013

Las mejores y peores ciudades para tomar taxi

¿Qué tan seguro es tomar un taxi en Namibia? ¿Cuánto vale una carrera mínima en Tokio? ¿Por qué Bogotá tiene el lugar número uno de las peores ciudades a la hora de acceder a un taxi?

Si definitivamente en Colombia se desconfía de este servicio público vale la pena tener en cuenta cuáles son los países que destacan por sus cobros irracionales y así mismo, las naciones o ciudades que a pesar de tener altos precios, ofrecen seguridad, garantía y comodidad.

Kienyke consultó a Todd Romaine, gerente de mercadeo de la página IHateTaxis.com, especializada en ofrecer una guía de transporte terrestre en aeropuertos, terminales y lugares de interés turístico en todo el mundo. [siga leyendo en Kienyke]

Friday, 24 May 2013

Bogota: The world-wide bad reputation of Bogota taxis

Bog 010
Bogota taxi
The creator of the website www.ihatetaxis.com says that Bogota deserves being labelled, by tourists, as the most dangerous city to take a taxi. The businessman Uldarico Rock responds that the most honest cabdrivers are Colombians, especially in the capital. Plus tips for how not to be swindled.

While Bangkok and Cairo are perceived by tourists as the cities where one is most exposed to swindling by cabdrivers, Bogota is seen as the most dangerous place to flag a taxi on the street. At least that's what www.ihatetaxis.com reports, a website that reports on local transportation in different cities around world, based on experiences shared by travellers.

Todd Romaine, one of the Canadian brothers that created the site in 2008 after being swindled by a cabdriver in Bangkok, says that there can be more dangerous places than Bogota to take a taxi, like Afghanistan, Tajikistán or Somalia, but as these places are little visited, there are not many recorded reports on them.

"I would say that, in general, Honduras, Guatemala, Mexico, Peru, Madagascar, South Africa and Colombia compete for being the places on the planet with the greatest frequency of robberies directed at taxi users", he says.

The major danger in taking a taxi in Bogota? Being a victim of the "millionaire walk", says Romaine. The perception seems to vary a little with local users.

Here's how the "Paseo Millonario" (Millionaire Ride or Express Kidnap) works: Once you are in the taxi, the driver will stop and pick up accomplices (sometimes taking a detour to do so) and together they rob you. But they do not stop there. They will demand that you withdraw cash from your debit card and credit card at ATMs, and they will drive you around until your withdrawal limit is reached. (source: IHateTaxis)

According to http://www.denunciealtaxista.com/, a website created by citizens and focused in Bogota, of the 15,777 negative reports, the major percentage correspond to the category ‘taximeter altered’ (26.6%) and, in second place, to ‘illegal collection’ (20.3%). The second category refers to collection of a fare higher than the taximeter rate (common when the user does not know how units are used to calculate fares), application of nonexistent surcharges or stops to pick up additional passengers.

In terms of security risks and the likelihood of being swindled, Bogota taxis are not well regarded in communities of users. But according to Uldarico Rock, head of the greater business of taxis, the talk about the insecurity is a lie: "It is not certain. It is like foreigners sell the story that we are thieves. This is the most beautiful country, the most honest cabdrivers are those of Colombia and especially those of Bogota", he emphasizes.

As for the accusations of sobrecargos (the picking up of extra passengers) or altered taximeters, Rock explains that in the Centro Automotriz Carrera (Av. Americas #50-15, tel: 4200209) there are 10 people dedicated exclusively to the attention of the Airport Taxi Radio users (aside of the call centre, the organization has another 280 employees). If it is verified that the taximeter is altered, the business reports it to the Office of the secretary of Traffic.

The master of taxis in Bogota also states that all cabdrivers – there are some 25,000 registered yellow cars - complete a customer service course. "But the media never publish the good reports", regrets. "For example, the cabdriver that delivered a box containing 24 million pesos that been left behind in the trunk. The driver sought out the lady and returned the money to her".

On http://www.denunciealtaxista.com/, there are 14,158 positive reports and a top 10 list of the better cabdrivers.

THE USERS, UNITED, WILL NEVER BE DEFEATED

Due to the fact that taxis are owned by for private enterprises, user complaints should be directed to those organizations. The colonel of Traffic of Bogota, Jhon Jairo Rodriguez, explains that if the person wants to complain about a cabdriver, he or she should phone the contact number posted in each vehicle.

These phone lines are administered by the business that operates the taxi so, to a certain extent, users are at the mercy of the tools that are provided by each taxi company.

In order to detect altered taximeters, the Police of Traffic provides monitoring. If a driver marks more than one unit for each 100 meters travelled, it is because the taximeter is descalibrado (de-calibrated), resulting in immobilization of the taxi and a fine of some 290,000 pesos.

With aid of the social networks and continuing some basic interactions, is more difficult for passengers to be swindled or to be in danger in a Bogota taxi:
  • Request your taxi by telephone. Generally, the "millionaire walks" begin with a person hailing a taxi on the street.
  • Applications for smartphones, such as Easy Taxi (@easytaxicol) or Tappsi (@TappsiCo), are another option to order taxis quickly and securely.
  • Keep in mind that a unit is marked each 100 meters or 30 seconds.
  • On www.denunciealtaxista.com you can check the taxi's plate, to see if there are any negative reports about the driver. On Twitter, tweet #taxiseguro followed by the taxi # in a mention to @denuncietaxista.
  • The community offers other useful tools to consult: a map of the places where "millionaire walks" are most reported, a guide to how much a taxi should cost from one place to another in the city, and a copy of the official 2013 rate guide.
  • Uldarico Rock says the good stories should be of shared.
  • www.ihatetaxis.com recommends to you lock the doors, not to accept shortcuts and, in the case of robbery, not to fight with the cabdriver (they may be armed).
  • If already swindled, communicate with the business. Taxexpress (4111111), for example, returns the fare in case of taximeter alteration.
  • Don't stop sharing your experience with others. If it is negative, you can save another, and if it is good, sharing can help carry all of us to a better reputation in this chaotic city. On Twitter, you can denounce with: @Denuncietaxista #I Denounce, and congratulate with: @Denuncietaxista #buentaxista.
BY MARIA CAMILA HERNÁNDEZ ALONSO

Follow IHateTaxis on Twitter: @IHateTaxis

Read the IHateTaxis transportation guide to Bogota El Nuevo Dorado International Airport (BOG) - or jump directly to the IHateTaxis Bogota Taxi page.

Read the original version of the story on Portafolio: La mala fama de los taxis bogotanos ya es internacional

Note that the above is a revised English translation of the original Spanish original.

Bogotá: La mala fama de los taxis bogotanos ya es internacional

Bog 010
Bogota taxi
El creador de la página www.ihatetaxis.com afirma que Bogotá es calificada por los turistas como la ciudad más peligrosa para tomar un taxi. El empresario Uldarico Peña responde que los taxistas más honestos son los colombianos y especialmente los de la capital. Tips para no dejarse estafar.

Mientras que Las Vegas, Bangkok y El Cairo son percibidas por los turistas como las ciudades en donde están más expuestos a las estafas de los taxistas, Bogotá es vista como la más peligrosa para tomar un taxi en la calle. Al menos así lo reportan los usuarios de www.ihatetaxis.com, una página que informa sobre el transporte local en diferentes ciudades de todo el mundo con base en experiencias que los viajeros comparten.

Todd Romaine, uno de los hermanos canadienses que crearon esta página... [siga leyendo en Portofolio]

Friday, 3 May 2013

Taxi credit card scam does not stay in Vegas

Welcome to fabulous las vegas sign
Not all taxi scams stay in Vegas
What happens in Vegas, stays in Vegas?

Not so for a certain "little" credit card scam that was revealed this week.

In his cutting rebuke in Forbes, The Biggest Scam In Vegas May Be Your Taxi Ride, Andrew Bender pulls back the curtain on the outrageous credit card surcharges that plague visitors who leave their cash at home.
Read about Andrew Bender's discovery...

"Las Vegas is famous for shady characters who try to stay under the radar: card counters, bookies and, um, others. But some of the shadiest may be hiding in plain sight: taxi drivers. “We conservatively estimate airport passengers were overcharged $14.8 million in 2012,” reads an audit report on taxi services in Las Vegas..." [read more on Forbes]

IHateTaxis was flattered to be quoted in Bender's piece:
“Vegas is one of the most popular airports for taxi scams,” says Todd Romaine of IHateTaxis.com, which provides info about local transportation from airports worldwide. In volume of scams, he puts Vegas on par with Rome, Bangkok and Cairo.

Related resources
Las Vegas McCarran International Airport (LAS) transportation guide
Las Vegas Private Airport Roundtrip Transfer - avoid the stress, and book ahead!
Las Vegas Shared Airport Roundtrip Transfer - save money with shared transfers
Las Vegas Monorail Tickets - book your tickets before you go