Showing posts with label Ground Transportation. Show all posts
Showing posts with label Ground Transportation. Show all posts

Monday, 10 August 2015

How to Get Away from the Airport

Beijing Capital Airport, headed to ground transportation
creative commons image wikipedia
How do you like to get away from the airport? Do you head to the exit to scope out the taxi situation? Look for your name on the cards held up by a driver as you exit security? Follow the hotel shuttle bus sign? Try to find an airport shuttle bus? If you're lucky enough to arrive at an airport with direct train service, do you take it? Track down the local bus? Rent a car?

Do you always do the same thing? Or do you vary your plan acvording to what airport you are arriving at? What's the best option? How do you decide?

In a recent interview on The Informed Traveler, IHateTaxis.com co-founder Steve Romaine discusses the various forms of airport transportation and tips on getting you out of the airport. Listen to Steve's advice to help you narrow down your choices, and arrive stress-free!

Listen: How to Get Away from the Airport - Steve Romaine interview

Informed Traveler: Twitter, Facebook, Blog

Related resources
IHateTaxis.com - An International Traveller's Ground Transportation Guide (100's of airports!)
Airport Arrival Advice
Dealing with Touts
Taxi Rates & Fares: Airport Taxi Advice
Dealing with Taxi Drivers

Sunday, 28 June 2015

Heathrow's slick new transport screens

Real time traffic, weather and transportation options come to Heathrow T2 baggage claim, in the traveller's language
A new innovation has been unveiled in the Baggage Claim area at London Heathrow Airport's Terminal 2.

Conveniently located where most arriving passengers will do most of their waiting - for their luggage to arrive at the carousels - the new digital smart screens will display all transportation options. Information on the Heathrow Express airport train, Heathrow airport bus service and London taxi service is now available for the traveller to browse.

What's innovative is the way the screens integrate real-time weather and traffic information, as well as updates on rail service. With this data, the screens can generate relatively accurate travel times for each transport method. They will even estimate taxi fares, allowing the traveller to compare with other options.

Equally innovative is the way the screens will adapt the displayed language translations to those of most passengers arriving on each flight. For example, Japanese translations will be displayed when All Nippon Airways flights arrive, and Egyptian for flights arriving from Cairo or Luxor.

We laud the innovation, as this is the kind of relevant, just-in-time up-to-date information consumers are coming to expect from their portable devices, and from the institutions they frequent. By pulling all this data together and displaying it in baggage claim, when arriving passengers may not have connected their devices, and are most in need of it, Heathrow is setting the standard.

Expect to see the initiative rolled out to Heathrow's other terminals in the not so distant future. Expect to see a mix of adoption of the technologies in the industry as a whole: we wonder who the early adopters will be (a favourite airport near you, you hope!), and fully anticipate those airports that are still charging for WiFi to remain in the PaxEx dark for some time to come.

Related resources:

Heathrow’s new transport screens are such a cool and useful airport amenity
Journey comparison screens simplify onward travel options for Heathrow passengers
Heathrow announces Microsoft as the launch partner on the Towers@T5
Heathrow clinches ACI EUROPE Best Airport 2015 Award
London Heathrow International Airport (LHR) transportation guide
London Heathrow Private Car Transfer - BOOK NOW

Saturday, 20 December 2014

Spot the deadly fake taxi on your international travels!

Shocking Fake Taxi
Would you be able to pick out a fake taxi in a foreign land, where everything is new to you?
What if you're extremely tired from a long-haul flight? Or you've had too much to drink?
Can you spot the signs that this is a fake taxi?
Tip: right click the picture to open it in a new window, for a close-up view.
Once you have given the picture a good look over, scroll down to see the answers below.

It happens all over the world and has resulted in numerous rip-offs, robberies, sexual assaults, kidnapping and murder – taking a fake taxi could be your last trip.

All too often, most assume everything that looks like a taxi must be a taxi and therefore, by default, we numb our minds and jump-in without a second thought. More often than not, our minds are even more trusting of taxis in foreign lands where everything is new or when we have consumed considerable alcohol.

The most likely locations of taking a fake taxi are China, Lebanon, Colombia, Brazil, Belgium, France (Paris), and Nigeria though it has and can literally take place anywhere in the world.

Most fake taxi drivers do it for economic reasons – no insurance, no taxi license, and a cash only system that generates considerable profits.

Other fake taxi drivers have more nefarious objectives, such as:
  • Purposefully rigging their meters to jump wildly (China, Thailand)
  • Counterfeit money laundering (China)
  • Violent robberies (Brazil, Colombia and Namibia)
  • Intent to sexually assault women (Brussels, Paris, Toronto, UK)

How to spot a fake


There are some common things you should look for with respect to fake taxis:
  • Different colour scheme from the dominant registered licensed taxis you see driving about
  • No taxi license in the vehicle
  • Cash only
  • No presence of an actual meter
  • Taxi driver approaches you and encourages you to use their vehicle versus waiting in a queue
  • Physical characteristics (really a judgment call) on whether they look like an official taxi driver
  • Several occupants in the vehicle
  • Displayed photo identification does not match driver's facial features
  • Removable or flimsy taxi sign on roof
  • Substandard working condition
  • Invalid or non-existent license plates
  • Non-existent dispatch system
  • No GPS in vehicle yet such units are readily seen in other taxis in the area you are visiting 7

How to avoid or deal with the fake


Tips on avoiding or dealing with fake taxis:
  • Always travel with a companion, especially if you a woman leaving a bar at the end of the night - a fake taxi driver will be less likely target you if you are less vulnerable (with a companion)
  • Do research on the internet (i.e. ihatetaxis.com) beforehand, to familiarize yourself with what official taxi cab companies operate in the city you are visiting OR upon arrival at the airport go to the information desk to ask "what does an official taxi look like?"
  • Always call or book online for a taxi from a licensed company - Google such companies online, or have your hotel call you one (often called a 'radio taxi')
  • If a radio taxi is not available, go to an official taxi queue line near a major hotel, shopping mall etc.
  • The taxi driver should recite your name when picking you up, and if they don't, then they are not the designated pick-up person for you
  • Always sit in the back seat of a taxi to avoid any contentious situation, albeit a legitimate taxi or fake one - you want to be unencumbered should you need to flee
  • If there is a meter present, and it is behaving erratically without a legitimate explanation, if you are in a safe area, ask the driver politely to pull over, place the money on the seat and get out (while this may or may not be a fake taxi, there is a scam going on and best you remove yourself from the situation)
  • Have your cellular phone charged up and ready to either videotape and or call the police at a moment`s notice
  • Carry small change so as to avoid getting fake currency change back - you should also be able to drop the exact fare (or a bit more) on the seat and walk off in a dispute
  • Under all circumstances, where possible, travel with your bags with you in the car and not the trunk (access to the trunk will be used as unfair leverage if you refuse to comply with unreasonable demands)
  • If you are being attacked or placed in a very vulnerable situation, scream or yell to alert nearby people of your plight – this could force the driver to stop his nefarious plans with you
Truth be told, fake taxi drivers are getting more and more clever all the time in order to dupe travelers, but if you follow the above guidelines you should minimize your chances of being in a very unfavourable situation.


Shocking Fake Taxi
To the trained eye this is a fake taxi. It has magnetic removable sign on the door that is slightly misaligned, the top TAXI sign on the roof is out of proportion and the company's logo or dispatch telephone number do not appear on the rear of the vehicle.
So be it, ride it and you'll be unaware that the fare is then mechanically controlled by the driver who will charge at his own will, regardless of the destination or distance. Upon reaching your destination, the shocking high price will be demanded. Hanoi, Vietnam, SE Asia.
Source: Emilio Labrador on flickr (permission requested)

Have a scary story about a fake taxi? Please contact us so we can update our travel pages and alert other future travelers.

Related resources:
Smart travel advice from IHateTaxis:

Friday, 20 June 2014

End of Days - YYZ to discontinue bus service

PWT 1139 RYH
Toronto's Airport Express back in 2009 when it was decked out for a Cuba promotion.
The shuttle service to/from Pearson Airport is a common sight outside the Royal York hotel
 in downtown Toronto. But not for much longer... (photo: wikicommons)

Toronto Pearson Airport's infamous shuttle bus service, the Toronto Airport Express, will be ending their service on October 31, 2014.

Porter Airlines.Dash-8.YTZ.2008
Porter Airlines landing at Toronto's Billy Bishop Airport
on Toronto Islands, in the city centre.
The shuttle's operator, Pacific Western Transportation, says the discontinuation is due to Billy Bishop Airport's increased popularity, as well as the planned airport subway system scheduled for 2015.

For many travelers, the bus service was simply becoming too inconvenient with construction and gridlock making the service too long, and too inconvenient for cost conscious travelers looking for a cheap and quick service to downtown Toronto.

The good news is that Toronto will soon join many other cities that have a special subway line that takes passengers to/from the international airport. Metrolinx is well into construction of the new Union Pearson Express line, or UP Express. The project has already won international recognition, as Project of the Year at the 2013 Global AirRail Awards.

GTAA LINK train clip
Don't get too excited if you see the
 Link Train at Pearson, as it only
 provides inter-airport connections.
In Toronto, it will enable many of Canada's snowbirds that live right downtown to walk underground, hop on the airport subway and then get on their plane without ever going outside. Imagine leaving Toronto in the winter time when it is -20° celsius in a shirt and shorts enroute to Mexico in a comfortable climate controlled environment. No more bringing your needless parka to a tropical destination.

While there will be a gap in service between the discontinuance of the Toronto Airport Express line and that of the new airport subway, it is anticipated that travellers will rely on using the city airport (YTZ) more, taking a taxi or shared airport shuttle services.

Related resources:

Thursday, 10 April 2014

The Verdict is still out on FlightCar

Boston, Logan Airport and the 911 Memorial from the roof of Central Parking
FlightCar offers its peer-to-peer car rentals at Boston Logan Airport (BOS)
Photo: Boston, Logan Airport and the 911 Memorial from the roof of Central Parking (wikicommons)

- by Todd Romaine

Its been about a year since FlightCar launched itself with the attempt to radically change the way travelers thought about car rentals and airport parking.

The concept behind FlightCar is to give those that drive their vehicles to the airport a chance to get free parking and a profit in return for allowing the middleman (FlightCar) to rent out their car during their absence. FlightCar's peer-to-peer carsharing model allows travelers the ability to rent private vehicles at a fraction of the cost, in comparison to national and international car rental companies. Think Airbnb for cars.

Since its initial launch last year, FlightCar has expanded from San Francisco to now include Los Angeles and Boston. Despite the oddity of the business model, FlightCar has signed up more than 15,000 members and have had some major financial backers confident that this trend will become a new American, if not global, phenomena.

FlightCar has received some hang-ups, especially from the airport authorities, who want an expensive take on the action. While legal proceedings are ongoing between the various entities, other companies similar to FlightCar have moved in to negotiate contracts with airport authorities and modify their business model to ensure potential customer acquisition is relatively unaffected by cutting another groups into the profit stream.

It is hard to say whether this is a niche market or something that can spread throughout the world. My personal take is that I would only sign-up for this program if I owned a car that had little financial value and where I was relatively indifferent to the wear and tear caused by strangers utilizing my car. It would probably just take one costly mechanical breakdown to conveniently link the expensive bill to the indifference other drivers would have towards my car. And such an experience would probably permanently sour me if the cost was even slightly greater than generated profits.

Everyone, of course, is different. For many, free airport parking, a cleaned car upon arrival and cheque in your pocket after a long trip would be well worth it.

In it's latest twist, FlightCar is going after business travellers, paying them to share their cars - for a fee.

Predictably, international and national car rental agencies may need to lower their cost margins to drown out FlightCar eventually, if it becomes a threat. Likely however, FlightCar would remain a minority player when it comes to the lucrative car rental industry.

While ihatetaxis.com does not offer FlightCar services yet, we do provide very competitive car rental rates at airports around the globe.

Todd Romaine is one of the two Canadian brothers who were the brainchild behind the IHateTaxis.com website. For the story behind our name, read Do we really hate taxis?

Related content:
Need to rent a car? Check out ihatetaxis.com airport car rental rates.

Thursday, 5 December 2013

Los Angeles Airports: Which is best? (BUR, LAX, LGB, ONT, SNA)


The Greater Los Angeles region relies on a multiple airport system because of its vast size. Many of the area's most popular attractions are closest to alternative airports. Here we examine five LA airports, to help you determine the best one for your trip.



 
→ Frequently hated, and much maligned, here are some things you may not know about LAX.

I'm stuck with a valuable friend
The distinctive LAX Theme Building

Los Angeles Airport transportation tips:
  • There is a free shuttle that runs between all terminals [learn more]
  • Parking? Try this: park at the small Van Nuys Airport (VNY)  , then take the LAX FlyAway direct shuttle to LAX (cheap parking + arrive stress free) [learn more]
  • No, there is no LAX Airport train, but it's still pretty easy to take the subway: the airport runs a free shuttle to the closest metro station [learn more]

We love LAX for:
  • Jetson inspired layover dining in the Encounter Restaurant in the LAX Theme Building [learn more]
  • Free weekend viewing at the Observation Deck [learn more]
  • OK, love is a bit of an oxymoron here, but these are redeeming factors...

LAX quick links:




→ Closest to: Hollywood, Rosebowl Statium and Griffith Park
 
Bob Hope Airport Amtrak
Burbank Bob Hope Airport has its own train station!

Burbank Airport transport tips:
  • It's easy to get into downtown Los Angeles by train!
  • The airport's train station (walking distance) is served by Metrolink and Amtrak [learn more]
  • A free shuttle runs between the terminal and 2 metro stations [learn more]
  • Hop the Burbank Bus at BUR to transfer to Universal Studios [learn more]

We love BUR for:
  • The awesome train connections!
  • Their new loyalty program
  • Initiatives to acknowledge contributions of former Lockheed employees

BUR quick links:


Long Beach Airport (LGB)

→ Closest to: Palos Verdes and Huntington Beach

Zeppelin Eureka coming into land Long Beach Airport
Look up: you might see a blimp over Long Beach Airport

Long Beach Airport transport tips:
  • A taxi from LGB to downtown LA is expensive [learn more]
  • For not much more, you can take a LGB Airport limo [learn more]
  • A taxi to the nearest Metro Rail station is USD 13.35 [learn more]
  • Bus service is available into Long Beach, but is infrequent [learn more]

We love LGB it for:
  • Fantastic airfield view, good for planespotting banner-towing aircraft and blimps
  • Wine bar with comfy outside seating and a fire pit (!)
  • The 1941 Streamline Moderne architecture and mosaics [learn more]

LGB quick links:



LA/Ontario International Airport (ONT)

→ Closest to: Riverside and San Bernardino
 
ONT ONTARIO INTL AIRPORT FROM FLIGHT LAS-LAX N516NK A319 (10378086305) (2)
LA / Ontario Airport from above

LA / Ontario Airport transportation tips:
  • There is no airport train, but there is good bus service
  • Note: LAX flights due to weather usually land at ONT

We love ONT for:
  • The handy trip calculator comparing the time you'll save vs BUR, LAX, LGB and SNA
  • Walking distance to Ontario or the Ontario Mills Mall in about 25 minutes

ONT quick links:



Orange County John Wayne Airport (SNA)

→  Closest to Disneyland, Honda Center and Angel Stadium
 

Orange County Airport postcard, 1970s
Fabulous vintage postcard of Orange County Airport
 Orange County Airport transportation tips:
  • The Disneyland Resort Express runs from the SNA to the Anaheim/Disneyland     area
  • There is no train service, but bus service is pretty good, some connecting to Metrolink
  • The airport is sometimes referred to as Santa Ana Airport

We love SNA for:

SNA quick links:

mr wayne
John Wayne statue outside his namesake airport 



Friday, 7 June 2013

The best and worst cities to take a taxi

How safe is it to take a taxi in Namibia? How worthwhile is a minimum fare in Tokyo? Why is Bogota, Colombia the worst city to take a taxi?

If in Colombia there is suspicion of this public service, it is worth considering what other countries stand out for unreasonable charges and, likewise, what cities - despite high prices - provide safety, security and comfort.

Kienyke consulted Todd Romaine, marketing manager for the website IHateTaxis.com, which specializes in offering ground transportation guides for airports, terminals and tourist attractions around the world. The company stresses that it is difficult to generalize about a country, as there are a range of fares, experiences and perceptions that tend to be concentrated in the large cities.

The best countries and cities to take a taxi

The IHateTaxis.com website was created by two Canadian brothers who were scammed by a taxi driver, and decided to face a common problem. Romaine stresses that Canada, the United States, New Zealand, Australia, Japan and much of western Europe have the best taxi service.

Here we take into account several factors, such as distance from the city centre to the airport, taxi availability, surcharges and gratuities, among others.

"Although several countries have high rates, and while taxi drivers hate short trips and controls in the pricing system, 70% of the people who consult our website are satisfied with the service of these countries in general," said Romaine.

Also online company Hotels.com released its annual survey of global taxis, which highlighted four cities that demonstrated the best taxi services.

It took into account five categories: knowledge of the area, cleanliness, safety and security, ride quality and friendliness. London, New York, Tokyo and Shanghai were chosen as the best cities for taxi services by more than 1,600 respondents.


The worst cities to take a taxi

IHateTaxis.com has identified six cities where tourists perceive they are most exposed to taxi scams, such fake surcharges, unwarranted stops, altered taximeters or broken meters.

Bogota is the worst by issues of security, according to 15,777 negative reports by users who complain of constant theft or violent crimes (such as the famous 'Millionaire Walk').
Here's how the "Paseo Millonario" (Millionaire Ride or Express Kidnap) works: Once you are in the taxi, the driver will stop and pick up accomplices (sometimes taking a detour to do so) and together they rob you. But they do not stop there. They will demand that you withdraw cash from your debit card and credit card at ATMs, and they will drive you around until your withdrawal limit is reached. (source: IHateTaxis)

Stockholm, Sweden is unregulated and, according to IHateTaxis.com, drivers have exaggerated rates.

Although the service is convenient, 1,500 respondents have reported earning to IHateTaxis.com that in Bangkok, Thailand many rate-related scams occur. A similar case is presented in Cairo, Egypt and Rome, Italy.

"It is also noteworthy that in India, China and most of Africa the general chaos that occurs as a result of traffic, unsafe areas, and constant haggling, represent a major threat to users".


The most expensive fares

The worst news for a company is when one of its employees returns from Tokyo with a taxi bill for travel expenses. The receipt can reach €300 average, with can be a surprise to superiors.

As a tip, a ticket on the Narita Express train (€28) will be 150% cheaper to travel from the airport to the city centre by taxi.

"The results differ if we look at the cost per mile versus the overall fare. While the ranking of most industry articles is measured by the cost per mile  … what matters to travellers is the total cost, from the airport to the city centre", said Romaine of IHateTaxis.com.


The cities with the cheapest taxi fares

The basic cost for a city centre - airport varies between a price of just over a half euro and the three euros. With the following table you can find the cheapest rates to travel by taxi.


Luxury brands, classic and other models used by taxi drivers

Manganese Bronze Holdings plc is a company specializing in the manufacture of the famous London black taxis. Although it has more than 68 years of experience in the design of the historical models, excessive debt forced its owners to sell the company.

There are three types of available fares for travel in these taxis, which depend on the days and hours when the journeys are made. A journey of 40 minutes can go for about €60 euros.

Black London Cab
In a few years, the classic "black cab" will disappear from the streets of
London to make way to less polluting vehicles
The Ford Crown Victoria Taxi is perhaps one of the most recognized brands in the world. While on the streets of the New York City there remain more than 13,000 vehicles in this category, 2011 was the last model year built. If you arrive at John F. Kennedy International Airport and your destination is Manhattan, it will take approximately $52, plus tips, for a taxi ride. 

New York Taxi
The mayor of the Big Apple has not yet replaced these models.
It is expected that in four months the company Nissan
will secure the public tender.
Although it may seem exuberant, in Moscow the companies decided to bet on the comfort of its customers with luxury transportation. Only on the streets of the Russian capital can you find a Maybach 62 red. The price of a run from the airport to the city centre can cost €40, relatively high value if you consider that the trip is made in a vehicle that is worth about €300,000. 

Maybach taxi Moscow 2
German made Mercedes-Benz were positioned as taxis 
several years ago in Russia


By Camilo Hurtado (@cahurtadokyk) for Kienyke

Follow IHateTaxis on Twitter: @IHateTaxis

Read the original version of the story on Kienyke: Las mejores y peores ciudades para tomar taxi

Note that the above is an English translation of the Spanish original.

Thursday, 6 June 2013

Las mejores y peores ciudades para tomar taxi

¿Qué tan seguro es tomar un taxi en Namibia? ¿Cuánto vale una carrera mínima en Tokio? ¿Por qué Bogotá tiene el lugar número uno de las peores ciudades a la hora de acceder a un taxi?

Si definitivamente en Colombia se desconfía de este servicio público vale la pena tener en cuenta cuáles son los países que destacan por sus cobros irracionales y así mismo, las naciones o ciudades que a pesar de tener altos precios, ofrecen seguridad, garantía y comodidad.

Kienyke consultó a Todd Romaine, gerente de mercadeo de la página IHateTaxis.com, especializada en ofrecer una guía de transporte terrestre en aeropuertos, terminales y lugares de interés turístico en todo el mundo. [siga leyendo en Kienyke]

Wednesday, 5 December 2012

Getting to/from Zurich Airport


2011-05-29 16-03-49 Switzerland Kanton Zürich Grundbuck-Gässli
Did you know that in Zurich has more than 50 museums? You can also make a skiing day trip, entirely by train. When you get back in the evening, you'll have more than 1500 restaurants and 500 bars waiting, and, if it's a weekend, upwards of 80 clubs.

It's a great city, and home to one of the world's greatest airports.

If you haven't been flown through Zurich Airport, you can now visit Zurich Airport virtually through the Watch the Zurich Airport Movie. In addition to showing all the cool stuff about the facility (and it is cool!), the video features some of the transportation highlights.

Watch the Zurich Airport Movie

Your best bet for a Zurich Airport transfer is the train or tram, depending on your final destination. Full details on these and all other ground transportation options are included in the IHateTaxis Zurich Airport (ZUR) Ground Transportation Guide.

Want to truly arrive stress free, treat yourself to a private Zurich Airport transfer from IHateTaxis.

Wednesday, 24 October 2012

London: Closest Airports to LHR Heathrow Airport

big ben
Headed to London? Check out our Closest Airports to LHR Heathrow Airport page.

Headed to London?

We`ve got a great page on our website that we think you`ll really like.

Our Closest Airports to LHR Heathrow Airport page provides alternatives to flying into busy - and often overwhelming - Heathrow Airport.

By flying into a different London area airport, you may:
  • Have more flight options to choose from
  • Get an airport closer to your destination
  • Possibly even save money

Airports Closest to LHR Heathrow
Alternative London airports are listed along with their distance from Heathrow and how many airlines fly there.

Click on any of the airports for:
  • General airport information
  • A list of airlines that serve the airport 
  • Ground transportation options: taxi, train, shuttle, bus, limo or car hire.
If you are headed to London, lucky you! We hope you find our airport planning tool helpful, and say hi to Big Ben for us!

Thursday, 28 June 2012

New Airport: Kunming Changshui

Changshui is a stunning beacon in the night. Image: SINA
Kunming Changshui International Airport (IATA: KMG, ICAO: ZPPP) is a brand new airport in Kunming, the capital of capital of southwest China's Yunnan Province. Kunming Changshui. The Changshui Airport officially came into service on June 28, 2012.

The top of New Kunming Airport
Kunming Changshui Airport from the roof!

Our Kunming Changshui Airport Guide provides information on how to get to / from the airport. Most exciting is the sleek new light rail line that also opened on the same day. We have also rounded up information on other ground transportation options, such as taxis, shuttles and buses.

Kunming Changshui interior
Kunming Changshui Airport's sleek interior

If you visit Kunming and have feedback on our Kunming Changshui Airport guide, or learn anything different about ground transportation at Changshui Airport, please let us know. We rely on travelers the world over to help keep our airport ground transportation guides up to date!
IHateTaxis.com Kunming Changshui Airport Ground Transportation Guide
All images in this post are copyright their owners. 
Here are some links to stories and pictures about the airport and its opening:


Monday, 11 June 2012

Bus Rider: World's Coolest Bus Stops


Nowokornino - Bus stop
Bus stop in tiny Nowokornino, Poland (population 221)
What's the coolest bus stop you've encountered in your travels?

We've created a list... and are inviting you to add to it!

Join the fun!

Friday, 27 April 2012

Taxi Rates & Fares: Airport Taxi Advice

GDIF 2011 - 41
The fine art of taxi fare negotiation
Photo creativecommons: garryknight on Flickr
Most travellers take taxis from the airport to their hotel or final destination after arriving at the airport. We at IHateTaxis.com have also taken countless numbers of taxi rides to and from the airport, so we offer the following advice for smart travellers to arrive as stress-free as possible. Most disagreements with cab drivers occur over their taxi rates and fares, so being prepared will help reduce these discussions.

Before You Depart the Curb

Note the cab number
  • Load only your large luggage in the taxi's trunk or boot. Keep all valuables with you when you get into the taxi. This is to ensure that if there are problems later, that you at least have your valuables with you. 
  • Make sure that you have agreed to either a fixed fare or a metered price and the currency to be paid in. Ask if there are any other additional charges that you should be aware of (additional passenger fees, luggage fees, toll fees, airport fees, etc). If you do not agree on the taxi rate or the taxi fare before starting the ride, then this will likely become a disagreement at the end of your cab ride. 
  • Memorize or record the taxi number and driver's name (the number may just be on the outside of the taxi). If you are able to get the driver's name then record this as well and of course say 'hi' to him (that way he knows that you know his name should any problems arise). 
While in the Taxi

Keep your eye on the meter - no sleeping!
  • Keep a very close eye on that taxi meter in the front if you have not negotiated a fixed fare. Do not sleep or anything else. 
  • Why of course you have been in a New York Taxi, Las Vegas Taxi, Bangkok Taxi, London Taxi, Beijing Taxi, or Nairobi Taxi before. Just a few months ago, right? Yes, you are a regular traveller to the city. Oh, you have never been here before? Well let us just take the long road then to your hotel! 
  • If you have a GPS, pull it out and watch the tracking. If the cab driver is doing loops then question him and show the GPS track. 
  • If the negotiated fare is suddenly re-negotiated, stick to your original price. Ignore any confirmation from yourself on the new price. If this becomes a problem then have the taxi driver stop and get out. If you have luggage in the trunk, make sure the taxi driver either gets out and opens the trunk or one person stays inside the cab while the other unloads all luggage. We recommend not paying the driver anything, but this likely will be a discussion. 
  • If an official rate card is given to you by the driver during your drive into town and the price is re-negotiated, then ignore this as well. It doesn't take too much effort to print off a few cards and laminate them to try and trick people. 
  •  If there is an option to take a toll road, then leave it up to the driver to decide ("you decide") unless you know better. Like the rest of us, taxi drivers hate sitting in traffic and although it likely means a higher fare for them, this is not a pleasant way to do it. For tolls, you may either pay them directly or have the driver pay them and then the price is added to the fare. We recommend that you pay the tolls as then you have a lesser chance of getting scammed and of course this also gives you a good method of breaking a larger bill. Regardless, pay attention to the toll prices signs when approaching the payment booths.
When You Arrive at Your Destination
Have small bills and coins in hand
  • Have the cash ready in hand for payment, including a tip if you wish. Keep it hidden. See below if you are going to pay with a credit card or debit card. 
  • Get out of the taxi and take all of your luggage. Have it all ready to go (i.e., backpacks on your back, handles out, etc). 
  • Hand the driver the money and walk away and do not look back. 
  • Taxi drivers sometimes claim that the money given is not enough or try to impose some additional changes on you. By being ready to go, having asked before departing in the cab, and by handing the money over and walking away the taxi driver has less of a chance of pulling this scam. If your luggage is still in the trunk or you are not ready to go then there is a good chance of this scam developing. 
  • If the taxi driver is very insistent that you have underpaid him (e.g., he follows you into the hotel lobby), then just make sure that you didn't short-change him or forget an extra charge (e.g., taxi desk at airport charge or a toll booth). Discussion of the problem in the hotel lobby or other public place will likely help you, not the driver, as people there likely know if a scam is in progress. 
  • Taxi drivers never seem to have change, but will gladly take that big bill of yours. If you do not have enough change then tell the driver wait and go into a hotel, restaurant, or other establishment and get some change. Breaking a big bill at the airport prior to taking the taxi will help deal with this situation. 
  • If the taxi driver drops you nearby your destination, such as a couple of blocks away due to "bad traffic", "difficult area", "road closed" etc then be aware that this is most likely a scam in progress. The driver will then likely demand a rip-off fare as you cannot just go into the hotel and ask someone what the appropriate fare is or have someone at the hotel talk to the driver in the foreign language. In this situation, demand to be taken to the hotel front door (the better approach to side-track this scam) or just pay what you think is fair (which will never be enough). There is a good possibility that an argument will occur, but stand your ground. You can always WALK to your hotel and if the driver follows you demanding money, then you know it will likely be settled before you get to the front of your hotel. This is much less likely on metered fares, but still there might be extra fees demanded for "luggage" or other likely nonsense.
Paying With Plastic (Credit Cards, Debit Cards)

If you wish to pay your taxi fare with plastic (credit card or debit card), we recommend the following to avoid problems later on. All of us at IHateTaxis.com have had issues with paying with credit cards in particular.
Don't let your credit card out of your sight!
  • Ask if the driver will take plastic prior to leaving the curb. If the side windows have "Visa", "Mastercard", "JTB", "American Express", etc then likely the taxi driver will take your matching credit card. 
  • Some taxi drivers prefer cash over plastic as there is no paper trail. By paying cash they avoid a commission to be paid to their employer or franchise and better still avoid paying income and sales taxes. If a taxi driver insists on cash, even though they can take plastic, then there is no reason why you cannot ask for a discount on the taxi fare. 
  • Be aware that the credit card machine "might be down", but this is almost always a scam to have you pay cash. All taxis that take credit cards can process them manually on paper and it is not your problem if they are out of paper or the machine "is down". 
  • Never let your credit card out of your sight and ensure that it is swiped only once. If it is swiped more than once, get the cancelled or declined printouts from the machine for each swipe. The taxi driver might be double or triple charging you. This problem is reduced with chip credit cards. 
  • There is ABSOLUTELY NO REASON for the taxi driver to need the CVV code from your credit card. This is the 3-digit code found on the back of Visa and Mastercard cards and the 4-digit code found on the front of American Express cards. This code is used only for online purchases where the card cannot be presented. If the driver records this number, then you risk having your card used fraudulently later on. 
  • Save all of your receipts from paying with plastic for up to a year or longer. If problems occur later on, then you will need them to fight the charges. 
  • Be very aware of what you are signing with your credit card. Some taxi companies and taxi drivers use a third party to process their credit card charges, but YOU are charged the processing fee! This fee could be quite significant, with one U.S. based company charging USD 6 for taxi ride fees of USD 50-100 or more. Always read the paper you sign to avoid a nasty surprise on your bill.
Hopefully you will be lucky and get a great taxi driver, with no intent to rip you off. They do exist. But don't count on it. When you are in a new place - especially a new country with all the new sights and sounds that come with it (!) - your guard may be down and you are more likely to be taken advantage of. Take a few minutes to get your bearings before getting a cab, remember these tips, then enjoy the ride - with one eye on your driver, of course!

PS: if you want to do more to research ground transportation before you leave home, be sure to check out our 500+ free ground transportation guides to airports worldwide. We'd love to help you arrive stress free! 

Read the other posts in our Smart Travel Advice series:
In case you have missed it, please read our post: Do We Really Hate Taxis?

Thursday, 5 April 2012

Dealing With Taxi Drivers


Travel anywhere in the world will likely involve a ride in a cab and there will be some discussion with the taxi cab driver on where you want to go and the payment. We at IHateTaxis.com have put together a page of tips and advice for dealings with taxi drivers just about anywhere in the world.

Before You Depart

Elena, (Female) Taxi Driver
Get to know your driver
  • Get to know your taxi driver before entering the cab. Usually your driver will assist you with your luggage, so this is the opportune time to say hi. Remember that the two (or more) of you will be sharing the car for some distance.
  • Confirm your destination with the taxi driver. Make sure that they know where you want to go and they know where that is. Sometimes a map from your hotel or details directions help, especially if you are heading to an uncommon location. If your driver does not know how to get where you need to go, either select another taxi that does know or ensure that your driver obtains directions before departing (e.g., have them call someone to find out).
  • Memorize or record the taxi number and driver's name (the number may just be on the outside of the taxi). If you are able to get the driver's name then record this as well and of course say 'hi' to him (that way he knows that you know his name should any problems arise).
  • Make sure that you have agreed to either a fixed fare or a metered price and the currency to be paid in. Ask if there are any other additional charges that you should be aware of (additional passenger fees, luggage fees, toll fees, airport fees, etc). If you do not agree on the taxi rate or the taxi fare before starting the ride, then this will likely become a disagreement at the end of your cab ride.
  • If language is an issue, write down the destination or price. Sometimes spoken English is not understood but written English might be. In many countries you might be negotiating a price with your fingers!

Fixed Fare or Meter?

Taxi híbrido en Madrid
Taxi meter in a hybrid cab in Madrid
  • If given a choice between a fixed price and meter, pick the one you are most confortable with.
  • Fixed prices are more likely to be higher, or possibly a total rip off, but you know exactly what you will pay at your destination and there should be no surprises. Taxi drivers using a fixed price system will always get you to you destination using the shortest and fastest route so they can maximize profit with minimum expense of fuel and time.
  • Metered prices are more likely to be lower, but the possibility of a longer route to bump the price exists. Also there might be discussions of additional fees at the end of the trip along with the mystery of what the price will be. If using the meter, one way to reduce stress is to ask the taxi driver what price you should expect to pay at the end of the journey. Asking at your hotel desk is another way to gauge prices.

The Taxi Ride
Nice Taxi
Taxi ride in Bombay
  • Watch where you sit as the majority of taxi drivers expect you to sit in the back seat and they are more comfortable with you in the back, so unless you are travelling in a group of 3 or more, please keep your cab driver happy and sit in the back!
  • Make sure the meter is started when you leave and keep a very close eye on that taxi meter in the front if you have not negotiated a fixed fare. Do not sleep or anything else.
  • Friendly or setup? Some taxi drivers are quite chatty, so you might be asked if you have been to the city before. Use your best judgment and instincts on this one to avoid taking the long route, although more likely you will be given some good information about the city.
  • If you have a Global Positioning System, pull it out and watch the tracking, especially on a metered fare if you do not know the city. If the cab driver is doing loops then question why and show the GPS track.
  • If the negotiated fixed fare is suddenly re-negotiated, stick to your original price. Ignore any confirmation from yourself on the new price. If this becomes a problem then have the taxi driver stop and get out. If you have luggage in the trunk, make sure the taxi driver either gets out and opens the trunk or one person stays inside the cab while the other unloads all luggage. We recommend not paying the driver anything, but this likely will be a discussion.

Discussions and Disagreements with Taxi Drivers
 
fare
Hong Kong taxi driver and passenger
  • Almost all of us have had disagreements with taxi drivers, so being a smart traveller you will likely have followed our advice here to reduce potential "uncertainties".
  • There are many honest taxi drivers out there, but once in a while you will find someone that likes to take advantage of those that do not understand the system or the currency. Failing to speak the local language or speaking it with an accent will label you as a potential target right away. But scams occur even in your own home town, so be on guard for dishonest drivers that will take advantage of you and your wallet.
  • On behalf of the cab drivers out there, they do make their living by driving people around and sometimes they do take quite a bit of abuse or even more from their passengers. Failing to pay, vandalizing, throwing up, and so on in the taxi means that the driver now has to pay to fix your damage plus he will likely lose customers while the damage is being repaired.
  • If a taxi driver is very insistent that you have underpaid him (e.g., he follows you into the hotel lobby), then just make sure that you did not short-change him or forget an extra charge (e.g., taxi desk at airport charge or a toll booth). Discussion of the problem in the hotel lobby or other public place will likely help you, not the driver, as people there likely know if a scam is in progress. If there is a translation issue between you and the taxi driver, the hotel desk staff can likely also explain why you are being asked for additional funds.

Some Final Words


Yoram, Our Taxi Driver
Yoram, a.k.a., "Humpty-Dumpty", a friendly taxi driver in Jerusalem
Photo (c) Ron Cantrell (10046996@N06 or shalomshalomjerusalem on Flickr)
Although we have painted a strong picture of dealing with taxi drivers, there are some very helpful and respectful taxi drivers that love their jobs and you will know when you come across one. Being a taxi driver is not an easy job as some passengers are disrespectful or fail to pay their bill. Relationships between passengers and taxi drivers is much a love-hate relationship anywhere you go in the world, so we at IHateTaxis.com are here to try to make this relationship as smooth and stress-free as possible.

PS: if you want to do more to research ground transportation before you leave home, be sure to check out our 500+ free ground transportation guides to airports worldwide. We'd love to help you arrive stress free! 

Read the other posts in our Smart Travel Advice series:
If you've missed it, you might also enjoy reading this story about how we got our name: Do We Really Hate Taxis?

Monday, 26 March 2012

Meet the Brothers: An Interview with Todd Romaine

In this blog post, we introduce you to Todd Romaine, one of the two Canadian brothers who was the brainchild behind the IHateTaxis.com website. For the story behind our name, read Do we really hate taxis?

IHateTaxis.com co-founder Todd Romaine
in the West Falkland Islands
What one word or phrase describes the type of traveler you are?

TODD: Daring or adventurous

When did you first get the travel bug?

TODD: At the age of 21 I moved to Madagascar for school and this started my quest for international travel. As of last year I have made it to all 7 continents.

Todd in Antartica
What was your most memorable trip?

TODD: My recent trip last year to Argentina, Uruguay, Falkland Islands, South Georgia and Antarctica was probably the highlight of international travels to date. It essentially followed Ernest Shackleton's infamous journey back in 1915.

What's the worst thing that has gone wrong on your travels? How did you recover from it, and what did you learn?

TODD: Was able to get into Kamchatka Territory in the Russian Far East through a contact whom pestered the local customs officer to let me through immigration control. The contact insisted on driving me taxi style into town and was very drunk, swaying in and out of traffic. It was very scary and I was surprised to escape unscathed.

What's your travel style? 

TODD: As I get older I prefer making arrangements in advance but not overkill to ruin spontaneous fun. The best part of the trips I find are the unplanned events that make trips that much more exciting and thought provoking.

What's your favourite airport? Least favourite? Why?

TODD: Favourite airport is probably Minneapolis because it has an easy layout, and Singapore for amenities. I would also say Johannesburg is also out there. Least favourite is probably Chicago because of the great distances between terminals and frequent lost baggage and weather issues.

How do you prefer to get to/from the airport?

TODD: I commonly rent a vehicle and this is my most common preferred travel option to/from the airport on a personal basis. On a professional basis, I generally take taxis out of convenience as my trips are congested and sometimes I do not have the luxury of coordinating bus or train schedules to my final destination.

Todd in Tibet

What was your worst airport ground transportation experience?

TODD: Taking taxis by and large because I am commonly ripped off hence the intent of creating this website to empower travelers like myself. I was accused by a taxi driver in Beijing of stealing his passport and wallet while he exited the vehicle for 20 seconds. A group of villagers surrounded the vehicle and went through our belongings but to no avail. We threatened to call the Police so the taxi driver temporarily calmed down and agreed to drive us back to the hotel. En route to the hotel, it appeared he was having a stroke from the stress and was weaving in and out of traffic. We exited the vehicle by forcing the vehicle to the side and had a considerable walk back to the hotel.

What gear do you travel with?

TODD: Dummy wallet (dependent on country), print copies of hotel and flight information, scanned print out of passport, checked luggage and carry on knap sack. I also take a good camera to locations with low crime rates and a pocket camera for locations where my personal security could be compromised. I also bring along my blackberry to check internet through free wireless connections in airports and hotels. This includes bringing a local adapter.

What's always in your luggage that might surprise people?


TODD: Shoe tree

IHateTaxis.com co-founders Steve Romaine (left) and Todd Romaine (right)
at Edmonton International Airport

What's it like to travel with your brother?

TODD: Good but we definitely have a different view point when it comes to money. Steve will stay at the airport bartering with taxi cabs at 2am for the best deal to save money while I am prepared to sacrifice somewhat for the convenience of just getting to the hotel.

Where was your last trip?

TODD: My last trip was two months ago to Cyprus and Lebanon. It was for school and pleasure and unfortunately the weather was terrible, averaging about 2-6 degrees Celsius.

Where do you plan to travel to next?

TODD: Besides routine trips across Canada and the United States, Greenland is the next scheduled trip.

Coming soon: an introduction to the “other” brother...